Terms and Conditions

1. INTRODUCTION & ELIGIBILITY

These Terms & Conditions ("Terms") govern your use of the Rajmudra Forex App ("App") and the foreign-currency services provided by Rajmudra Gold and Forex Private Limited ("Rajmudra", "Rajmudra Forex", "we", "us" or "our").

By creating an account, placing an order or using the App, you agree to these Terms.

The services are available to customers who are legally eligible to buy or sell foreign currency and can provide the documents and information required for the applicable transaction.

2. ACCOUNT & CUSTOMER INFORMATION

Customers must provide true, accurate, complete and up-to-date information and documents.

Customers are responsible for the security of their account and login credentials and must notify Rajmudra Forex of suspected unauthorised access.

Rajmudra Forex may suspend, restrict or reject an account or transaction where required for security, fraud prevention, KYC, compliance, regulatory or legal reasons.

3. BUY FOREIGN CURRENCY

Customers may place BUY orders for eligible foreign currency through the App.

Required documents may include passport, PAN card, air ticket and tourist visa where applicable. Aadhaar may be requested where required.

Rajmudra Forex may request additional documents or information before approving or completing an order.

4. SELL FOREIGN CURRENCY

Customers may place SELL orders for eligible foreign currency through the App.

Required documents may include passport, PAN card and visa where applicable.

The foreign currency offered for sale must be physical banknotes. Rajmudra Forex may inspect and verify the banknotes.

Counterfeit, damaged, unacceptable or ineligible banknotes may be rejected. In such a case, the transaction may be cancelled and the physical currency returned to the customer.

5. EXCHANGE RATES, CHARGES & PAYMENTS

Exchange rates may change from time to time. The exchange rate confirmed when an order is placed applies to that order, subject to completion of the applicable transaction requirements.

The minimum order amount, booking advance and delivery charges may be changed by Rajmudra Forex from time to time.

Applicable GST, taxes, government charges, delivery charges and other applicable transaction charges are payable by the customer.

A booking advance may be required for a BUY order. Where UPI is offered, it may be used for the applicable booking advance. The remaining balance, where applicable, must be paid through the payment method specified by Rajmudra Forex.

A payment is considered verified only after the applicable funds are actually received and verified by Rajmudra Forex. A screenshot, reference or customer confirmation alone does not constitute payment verification.

Cash payments are not accepted.

6. DOCUMENTS, KYC & BENEFICIARY DETAILS

Customers must provide genuine, valid, readable and complete documents when requested.

Rajmudra Forex may reject documents that are incorrect, expired, unreadable, incomplete or otherwise unacceptable. Customers may be asked to correct or resubmit rejected documents.

If required documents are not provided or valid documents are not submitted after a resubmission request, Rajmudra Forex may reject or cancel the order.

Customers are responsible for providing accurate beneficiary and bank details. Rajmudra Forex is not responsible for losses, delays or failed transfers resulting from incorrect details provided by the customer, subject to applicable law.

7. PICKUP & DELIVERY

Pickup and delivery availability may vary according to location, transaction type and operational requirements. Rajmudra Forex currently provides applicable services within eligible Mumbai PIN codes.

Pickup or delivery timing may vary because of verification, payment, regulatory, operational or customer-related circumstances.

Delivery charges, where applicable, are non-refundable.

For SELL home pickup, the customer must provide accurate address and contact details and be available at the specified location. Rajmudra Forex may cancel or reschedule a pickup where the transaction cannot be completed.

8. CANCELLATION, REFUNDS & REJECTION

Customers may request cancellation by contacting Rajmudra Forex through the official support channels.

Once the applicable booking advance has been paid, it is non-refundable if the customer cancels the order, subject to applicable law.

If the customer cancels before receiving the currency, any eligible refund will be processed after deduction of the applicable non-refundable booking advance and other applicable non-refundable charges. Delivery charges are non-refundable.

If the customer fails to complete a required payment within the applicable period, Rajmudra Forex may cancel the order and the booking advance will not be refunded.

Rajmudra Forex may cancel or reject an order because of KYC/document issues, regulatory or compliance requirements, payment issues, incorrect information, suspicious activity, operational reasons or inability to fulfil the transaction.

If Rajmudra Forex cancels an order and a refund is applicable, the refund will be processed according to the applicable refund rules. Where reasonably possible, refunds will be made to the original payment method or applicable bank account.

9. CUSTOMER RESPONSIBILITIES & COMPLIANCE

Customers must use the App only for lawful purposes and must not submit false information, impersonate another person, commit fraud or misuse the App.

Rajmudra Forex may suspend, restrict, reject or cancel transactions for fraudulent, unlawful, suspicious, KYC/AML, regulatory or legal reasons.

If the requested currency or transaction cannot be fulfilled because of regulatory, verification, operational or other applicable reasons, Rajmudra Forex may reject or cancel the transaction.

10. PRIVACY, ACCOUNT DELETION & APP USE

Use of the App is also subject to the Rajmudra Forex Privacy Policy:

https://www.rajmudraforex.com/privacy-policy

Customers may request account deletion through the App or through:

https://www.rajmudraforex.com/account-deletation

Account deletion does not necessarily require deletion of information that Rajmudra Forex is required to retain for legal, regulatory, tax, accounting, audit, transaction or fraud-prevention purposes.

Rajmudra Forex does not guarantee uninterrupted or error-free availability of the App and may rely on third-party services.

11. CHANGES & CONTACT

Rajmudra Forex may update these Terms from time to time. Updated Terms will be published with a revised date.

These Terms are subject to applicable laws and regulations governing Rajmudra Forex's services and foreign-currency transactions.

Rajmudra Gold and Forex Private Limited
Shop No.11, Ground Floor, Ryna Arcade, Zakeria Road, Malad (West), Mumbai 400064.
Email: rajmudraforex@gmail.com
Phone: +91-7977890779
Website: https://www.rajmudraforex.com/

Effective Date: 01-10-2026
Last Updated: 05-10-2026